Press CTRL + ALT + SHIFT + SPACE to reset the zero client to factory defaults (if enabled). All Access subscribers and OEM vendor can submit the Challenge code through the self serviced page after log in. The customers without All Access subscription, need to provide the Challenge Code to the zero client OEM vendor. The OEM vendor may have some additional questions to verify ownership of the device. The customers with All Access subscription, go to step 4.You will be presented with a Challenge Code.On the PCoIP zero client OSD screen under Options select Password and in the Password dialogue box select Reset. If your Tera2 zero client device has a firmware version between 4.6.0 and 6.0.0, your WorkSpaces administrator must upgrade your device firmware through a Desktop Access subscription at WorkSpaces multi-factor authentication (MFA) requires a Tera2 zero client device with firmware version 6.0.0 or later.Change the default IP address to your target IP address. To configure the network: Uncheck Enable DHCP. The Audio setup tab may be skipped if you do not wish to enable HD audio. Select the Configuration tab and then the initial setup tab. Leave the Idle Timeout field set to Never, and click Log In. Please contact with your vendor or your administrator if it's not available. There is no default password on the host card. This option is available only if the Password option is enabled from the zero client OSD menu by your OEM vendor or your administrator. The vendor qualifies the request and returns a response code if authorized by Teradici. The challenge code is sent to the vendor. Please refer to this KB for details: How to Manage Zero Client Password. If you forget the password, you can click Reset to request a response code from the Tera2 PCoIP Zero Client vendor. Option 1: Use Management Consoleįor enterprise users, the PCoIP Management Console is recommended to manage the zero client security options including password reset etc. I have even opened it up hoping to remove battery but there isnt any. Factory default hotkey has been disabled. Troubleshooting a Tera2 PCoIP Zero Client in Recovery Mode. Unlike other thin client platforms, HP didnt post any USB recovery image for this model. Teradici, PC-over-IP, and PCoIP are trademarks of Teradici Corporation and may be registered. Using the time of the reported session disconnection find the time in the logs. Hi, I have just received a HP T310 which is password locked and Im looking for a way to factory default it. There are several ways to reset the password for zero clients. Connect to the PCoIP Zero Clients AWI and open the event log.
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